Secure Your Account At Hillcrest Bank, we take the responsibility of protecting your account and personal information seriously. We are dedicated to providing you with a range of helpful resources and protected security tools to ensure that your personal information is kept confidential and secure. Preventing Identity Theft Discover how we are committed to protecting all of your personal information and accounts 24/7. Learn More Fraud Protect yourself by using some recommended security practices to protect your personal information. Learn More Mobile Security Learn how to protect your personal information housed or accessed on your mobile device. Learn More Lost or Stolen Card Take Control of Your Debit Card: Manage and Secure Your Finances with Hillcrest Bank's Card Controls. Learn More How We Protect You We go to great lengths to regularly strengthen how we help protect your information from unauthorized access or use. Data Security Measures We use 128-bit encryption to protect your personal information such as your user name, password and account information when it travels over the internet. Our online banking platform is built using a secure URL certificate using HTTP Secure (HTTPS) which can be identified where the closed padlock icon is displayed in the URL address bar. This additional browser protection provides a secure connection and helps prevent intrusions into your online banking session. Managing Associate Conduct Our Corporate Code of Conduct expresses our absolute commitment to integrity, our related corporate values and ethical standards, and the associated business conduct we expect from all our associates. The Code of Conduct includes specific guidelines about how associates should safeguard confidential information, including our clients’ data. Adhering to Client Identification Program Standards and Requirements Client validation and authentication practices with targeted questions to validate the identity of a caller when contacting Client Services and Solutions for assistance. Recorded calls made to Client Services and Solutions. Identity and Transaction Protection Product and Service Offerings: Offer Deluxe Provent ID Theft Protection Provide Visa Zero Liability Policy on all credit and signature-based debit cards issued1 Training and Communications: Tellers are highly trained and proactively monitoring checks when they arrive to the banking center. Strong communication between banking centers to alert different, active regional and/or check fraud schemes. 1 The Visa Liability policy covers U.S.-issued cards only. Does not apply to ATM transactions, certain commercial card transactions, PIN or other transactions not processed by Visa. You must notify Hillcrest Bank immediately of any unauthorized use. For specific restrictions, limitations and other details, please contact Hillcrest Bank. Security & Privacy Do you use cookies? Yes, our site utilizes cookies. For more information, click here. Should I not accept cookies? Cookies are used to provide an additional layer of security. For example, a cookie is used to track the device that you log in with and as long as you continue to use that device, you can skip the stepped up authentication procedure. If you clear that cookie or log in from a different device, you may be prompted for additional authentication steps. For more information, click here. What information is covered by your privacy notices? Our privacy notice covers what, why and how we share private information and what we do to protect your information. For more please read our Privacy Notice. What types of information do you collect? Hillcrest Bank collects various types of information from our clients in accordance to regulatory laws and requirements such as, but not limited to: Bank Secrecy Act/Anti-Money Laundering (BSA/AML), the Office of Foreign Assets Control (OFAC), FFIEC Information Security Guidance, and FFIEC Authentication in an Internet Banking Environment. Do you share my information with third parties? All financial companies need to share clients’ personal information to run their everyday business. In our Privacy Notice, we list the reasons financial companies can share their customers’ personal information; the reasons Hillcrest Bank chooses to share; and whether you can limit this sharing. For more please read our Privacy Notice. What is a data compromise? An incident in which sensitive, confidential, and/or personally identifiable information (PII) has potentially been viewed, stolen or used by an individual unauthorized. What should I do if my data has been compromised? If you are a victim of identity theft: Immediately report identity theft or a breach of your personal identifying information (PII) from any company with whom you do business to your local authorities and to the Bank. Contact our Client Services and Solutions Specialists at 855.629.7618 or your local banking center. Place a fraud alert on one of the three credit bureaus: EQUIFAX 1.800.349.5191; EXPERIAN 1.888.397.3742; TRANS-UNION 1.800.916.8800. Hillcrest Bank also offers Deluxe Provent ID Theft Protection. What if I think my credit, debit or ATM card number is being fraudulently used? Please call 866.392.9952, your local banking center or our Client Services and Solutions team at 855.629.7618. What can I do to protect my information? Refer to our Security Center with topics including: Identity Theft, Fraud and Mobile Security. Protect Yourself Imposter Scams: What are they and how can you protect yourself from them? What was the No. 1 type of fraud Americans reported in 2020? If you guessed imposter scams, you’re correct. The Federal Trade Commission filed nearly 500,000 complaints about imposter scams last year — marking imposter scams the most common form of fraud reported to the FTC in 2020. Imposter scammers lie about their identity ... READ MORE > Treasury Management Business Banking Solutions Another day, another damaging cybersecurity breach. That’s how it may seem lately as a long list of high-profile firms has fallen victim to a surge in malicious online activity. But for every breach that grabs the headlines, there are thousands of smaller businesses being hit by online fraud attempts that are growing rapidly in boldness, frequency, and ... READ MORE > Looking Ahead: Business Planning for 2023 COVID-19 has created more opportunities for phishing scams and cybersecurity attacks. These can come in the form of fraudulent emails from health organizations or your employer about changes in processes, websites with malicious maps, or fictitious requests from charities needing your help. What can you do to help keep your information and assets safe? ... READ MORE >
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